Shipping Policy

Orders are generally processed within 1 to 3 business days after payment confirmation.

Orders placed on Sundays, public holidays, or outside normal business hours may be processed on the next working day.

Processing time may be longer during festivals, sales, product launches, high-demand periods, or due to circumstances beyond our control.

Estimated delivery timelines begin after the order has been processed and dispatched.

These timelines are estimates and are not guaranteed. Delivery may be affected by weather, strikes, courier delays, natural disasters, public holidays, security restrictions, or incorrect customer information.

Shipping charges, if applicable, are calculated based on the delivery location, product weight, package dimensions, order value, and available courier service.

The final shipping charge will be displayed at checkout before you complete your order.

We may offer free shipping on selected products, order values, locations, or promotional campaigns. Such offers may be changed or withdrawn without prior notice.

Once your order has been dispatched, tracking details may be sent by email, SMS, WhatsApp, or made available through your account.

Courier tracking information may take up to 24 hours to become active after dispatch.

Tracking timelines and updates are provided by the courier partner and may occasionally be delayed.

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient's full name
• House, flat, building, or street details
• Area, landmark, city, state, and PIN code
• Active mobile number

Shudyam is not responsible for delays, failed deliveries, or losses caused by incomplete or incorrect address information.

Address changes may only be possible before the order has been dispatched.

Courier partners may attempt delivery more than once depending on their service policy.

If delivery fails because the customer is unavailable, refuses the parcel, provides an incorrect address, or does not respond to courier calls, the order may be returned to us.

Re-shipping charges may apply before the order can be dispatched again.

Orders returned to Shudyam by the courier partner are known as Return to Origin orders.

Reasons may include:

• Customer unavailable at the delivery address
• Incorrect or incomplete address
• Customer refused to accept the order
• Courier could not contact the customer
• Delivery location was not serviceable

For prepaid orders, eligible refunds may be issued after deducting shipping, return shipping, payment gateway, or handling charges where applicable.

Customers are strongly advised to record a clear, continuous unboxing video from before opening the parcel until the product is fully inspected.

Any damaged, defective, missing, or incorrect product should be reported within the period stated in our Return and Refund Policy.

Shudyam may request images, videos, packaging labels, invoices, and other evidence before approving a replacement, refund, or claim.

Products from the same order may occasionally be shipped separately due to stock availability, warehouse location, product size, or courier requirements.

You may receive more than one shipment and more than one tracking number for the same order.

Additional shipping charges will not be applied unless clearly communicated and accepted by the customer.

Shudyam makes reasonable efforts to deliver orders within the estimated timeline, but delays may occur due to:

• Weather conditions or natural disasters
• Courier or logistics disruptions
• Strikes, government restrictions, or local shutdowns
• High order volumes or festive-season demand
• Remote or restricted delivery locations
• Incorrect address or customer unavailability

A delay in delivery does not automatically make an order eligible for cancellation or compensation after dispatch.

Cash on Delivery may be available for selected products, order values, and PIN codes.

We may contact customers to verify Cash on Delivery orders before dispatch.

Shudyam reserves the right to disable Cash on Delivery for customers with repeated refused deliveries, suspicious activity, or previous Return to Origin orders.

International shipping may be available only for selected products and destinations.

International customers are responsible for customs duties, import taxes, local handling charges, and any other fees charged by the destination country.

International delivery timelines depend on customs clearance, destination regulations, courier availability, and local delivery conditions.

Shudyam is not responsible for delays or charges caused by customs authorities.

Ownership and risk related to the product pass to the customer after successful delivery.

Shudyam is not responsible for loss, theft, or damage after the package has been delivered to the customer, recipient, security desk, reception, neighbour, or another authorized person at the address.

For help with dispatch, tracking, delivery delays, address updates, or damaged packages, please contact our customer-support team.