Return & Refund Policy

At Shudyam, we carefully inspect and package every product before dispatch. This policy explains when a product may be returned, exchanged, replaced, or refunded.

By purchasing from Shudyam, you agree to the terms stated in this Return and Refund Policy.

This policy should be read together with our Terms and Conditions and Shipping Policy.

Eligible return requests must be submitted within 7 calendar days from the date of delivery.

Requests submitted after the return period may not be accepted unless required under applicable consumer law.

Submitting a return request does not automatically guarantee approval. Every request is reviewed according to product condition, order details, and the reason for return.

A product may be eligible for return when:

• A different product was delivered.
• The product was damaged during transit.
• The product has a verified manufacturing defect.
• An item or accessory included with the product is missing.
• The product materially differs from its confirmed order details.

The product must satisfy all applicable return conditions before a return, replacement, exchange, or refund is approved.

Returned products should generally be:

• Unused, unwashed, and unaltered.
• Free from scratches, stains, dents, or customer-caused damage.
• Returned in the original box and protective packaging.
• Accompanied by all accessories, manuals, labels, and complimentary items.
• Supported by the invoice or proof of purchase.

Products that do not pass our return-quality inspection may be sent back to the customer and may not qualify for a refund.

Please record a clear and continuous unboxing video showing the sealed parcel, shipping label, opening process, product, and reported issue.

We may request the following evidence:

• Order number and customer contact information.
• Photos of the outer and inner packaging.
• Photos or videos clearly showing the issue.
• Image of the shipping label and product label.
• Invoice or other proof of purchase.

Claims may be rejected when sufficient evidence is not provided or when the damage appears to have occurred after delivery.

Brass is a natural material and may develop patina, spots, discolouration, oxidation, or a darker appearance over time.

Minor variations in colour, texture, hammering, polish, finish, size, or appearance are normal and may not be considered manufacturing defects.

Natural oxidation or changes caused by normal usage, moisture, food, heat, storage, or cleaning methods are not generally eligible for return or refund.

Returns may not be accepted for:

• Products used, washed, cooked in, or tested with food.
• Products damaged due to improper cleaning or maintenance.
• Products damaged through overheating, misuse, or negligence.
• Personalized, engraved, or made-to-order products.
• Gift cards, promotional gifts, or complimentary products.
• Clearance or final-sale products marked as non-returnable.
• Products without their original packaging or accessories.
• Products showing normal brass oxidation, patina, or natural colour changes.
• Products purchased from unauthorized sellers or third-party stores.

Change-of-mind returns may be accepted only when specifically permitted by Shudyam and when the product is completely unused, unopened, and in resalable condition.

Original shipping fees, return shipping charges, packaging charges, Cash on Delivery charges, and payment-processing fees may be deducted from the refundable amount.

Shudyam reserves the right to reject a change-of-mind return when the product cannot be resold as new.

Approved exchanges or replacements are subject to product availability.

If the requested replacement product is unavailable, we may offer one of the following:

• A replacement with another suitable product.
• Store credit, when applicable.
• A refund for the eligible amount.

A replacement may be dispatched after the returned product has been received and successfully inspected.

Customers may request cancellation before the order has been dispatched.

Once an order has been packed, dispatched, or handed over to the courier partner, cancellation may no longer be possible.

Shudyam may cancel an order due to stock unavailability, pricing errors, payment failure, unsupported delivery locations, suspected fraud, or other operational reasons.

If a prepaid order is cancelled by Shudyam, the eligible amount will be refunded through the applicable payment method.

Customers should not refuse delivery unless the parcel is visibly opened, severely damaged, or tampered with.

If a customer refuses an otherwise valid order, remains unavailable, or provides an incorrect address, the order may be returned to Shudyam.

Original shipping, return shipping, Cash on Delivery, handling, or payment-processing charges may be deducted from any eligible refund.

Repeated refusal of Cash on Delivery orders may result in Cash on Delivery being disabled for future purchases.

To request a return:

1. Contact Shudyam customer support within the applicable period.
2. Provide your order number and reason for the request.
3. Share the required photos, videos, and supporting information.
4. Wait for return approval and return instructions.
5. Pack the product securely in its original packaging.
6. Hand over or ship the product as instructed.

Products returned without prior authorization may not be accepted or processed.

For verified damaged, defective, missing, or incorrect-product cases, Shudyam may arrange reverse pickup or reimburse reasonable return shipping costs.

For approved change-of-mind returns, the customer may be responsible for return shipping and secure packaging.

Reverse pickup availability depends on the customer's PIN code and courier serviceability.

When reverse pickup is unavailable, the customer may be asked to send the product through a trackable courier service.

Returned products are inspected after reaching our facility. The inspection may take approximately 2 to 5 business days.

The inspection may verify:

• The product matches the original order.
• The reported issue is genuine.
• The product has not been used or damaged by the customer.
• All original accessories and packaging are included.
• The product satisfies the applicable return conditions.

We will notify the customer after the return has been approved or rejected.

Approved prepaid-order refunds are generally processed to the original payment method.

For Cash on Delivery orders, the customer may be asked to provide valid bank account or UPI details.

Customers are responsible for providing accurate refund information. Shudyam will not be responsible for delays or losses caused by incorrect bank or UPI details.

Refunds are not normally issued in cash, unless expressly agreed by Shudyam.

Approved refunds are generally initiated within 5 to 10 business days after successful product inspection.

After a refund has been initiated, the time required for it to appear in the customer's account depends on the bank, card issuer, payment gateway, or UPI provider.

Banking delays after refund initiation are outside Shudyam's direct control.

Where applicable, the following may be deducted from a refund:

• Original shipping charges.
• Return or reverse-pickup charges.
• Cash on Delivery charges.
• Payment gateway or transaction charges.
• Missing accessory or packaging value.
• Damage or reduction in product value.
• Promotional discount adjustments.

No deduction will normally be applied when the return is approved because Shudyam delivered a verified damaged, defective, or incorrect product.

When a product purchased as part of a bundle, gift offer, or promotion is returned, all related products or complimentary items may also need to be returned.

If a free product is not returned, its value may be deducted from the refundable amount.

A partial return may result in the original discount being recalculated.

To request a return, replacement, cancellation, or refund, contact Shudyam customer support with your order number and supporting evidence.